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Delivery Available As Soon As Thursday 8/28/2008

 
troubleshooting
 
Customer Service >> Trouble Shooting



  1. Why won't my credit card go through?
  2. Why are products still on view on the web site but say they are unavailable?
  3. What about Sunday Delivery?
  4. Do customers have to register to place an order?
  5. Can we receive a brochure without placing an order on your web site?
  6. Why would an online shopper receive a message indicating we cannot send a product to their recipient's zip code?
  7. How can a customer correct an error message saying "Add Shipping Info?"

  1. Why won't my credit card go through?

    Read the account number carefully, make sure all fields are filled in, and check the expiration date. One number transposed in your credit card entry will be enough to create an error.


  2. Why are products still on view on the web site but say they are unavailable?

    We may be temporarily out of stock on a product, and able to provide you with the product soon. If we no longer have the product, it is removed from the site. Some of our products are seasonal - We keep them in the database and will tell you when they become available.


  3. What about Sundays?

    Sunday delivery options on floral products are not guaranteed.

    This is because most florists are closed on Sunday.


  4. Do customers have to register to place an order?

    Customers do have to register to place an order. We request an email address and verifiable billing information so we can process and send out a confirmation of the order, as well as delivery notifications and other pertinent customer communications.



  5. Can we receive a brochure without placing an order on your web site?

    Yes you can! Just call us at 1-800-586-1767, and one of our associates will place you on our mailing list.


  6. Why would an online shopper receive a message indicating we cannot send a product to their recipient's zip code?

    This will only occur if the recipient is in an area out of delivery range of one of our network of florists.


  7. How can a customer correct an error message saying "Add Shipping Info?"

    When a customer chooses to add a new shipping address, our system requires them to fill in all required fields, so that we may deliver the order successfully.
    Required Fields Include:
    'Address Label' is a required field.
    'Last Name' is a required field.
    'First Name' is a required field.
    'Address 1' is a required field.
    'City' is a required field.
    'State/Region' is a required field.
    'Zip' is a required field.
    'Phone Number' is a required field.